JAPANESE SPEAKING NETWORK ENGINEER

JOB RESPONSIBILITIES:

 

A NOC Engineer is responsible for monitoring and maintaining IP network from the Global IP Network Operations Center (NOC).

 

Essential Functions/Duties:

•  Troubleshoot and resolve routing/physical layer issues for customers, peers and network infrastructure.
•  Field calls and emails from customers, peers, Telcos and inter-company organizations.
•  Interface with other operations centers for escalation and resolution of issues.
•  Perform scheduling/coordination of all maintenances that affect network.
•  Responsible for managing vendor tickets related to hardware and software issues.
•  Responsible for hardware Return Materials Authorization (RMA) disposition for the Global Network.
• Perform troubleshooting and fault isolation on network.
•  Providing operational direction and leadership for the NOC
•  Technical escalation point, either from customers, or other departments.
• Oversight of vendor related issues.
• Contribution to the process of operationalizing new devices/services/platforms, including documentation, procedures, best practices, troubleshooting, etc.
• Mentoring and training of NOC associates
• Carrying out maintenance on the GIN Network
• Performs other duties as assigned.

Qualifications (Knowledge/Skills/Abilities) Core Competencies

• Excellent planning, analytical, troubleshooting and communication skills
• Strong problem solving, and organizational skills
• Ability to communicate, both internally and externally in an effective, timely, professional, and courteous manner
• Extensive background in troubleshooting Layers 1, 2, and 3
• Strong knowledge of routing protocols, including BGP, IS-IS, MPLS, LDP
• Good knowledge of UNIX
• Ability to make critical decisions in a fast-paced environment
• Skillful multitasking with the ability to work and lead effectively during high pressure situations

 

JOB REQUIREMENTS:                            

• Experience and excellence in network operations
• Bachelor’s degree in Computer Science or equivalent experience
• Excellent troubleshooting and fault isolation skills in network layers 1, 2, and 3
• Advanced level configuring and troubleshooting of Cisco and Juniper routers
• Expertise with telco carrier testing practices
• Proven ability to work accurately and have attention to detail
• Experience with python (or similar languages) development and shell scripting is favourable.