Job Responsibilities:
- Oversee the entire order management cycle, covering tasks such as order entry, monitoring, fulfillment, and billing.
- Collaborate with internal departments, including sales, finance, and customer service, to guarantee the prompt and precise processing of orders.
- Address customer inquiries pertaining to order status, billing, and payments.
- Conduct regular reconciliations of sales orders, invoices, and payments on a daily, weekly, and monthly basis.
- Coordinate closely with the sales team to ensure accurate application of pricing, discounts, and promotions to customer orders.
- Update and maintain customer information in systems.
- Support the billing process by generating invoices, resolving billing issues, and ensuring accurate revenue recognition.
- Work in tandem with global teams to ensure uniformity in order management processes and procedures.
- Continuously enhance order management and billing processes, identifying and implementing improvements.
- Generate reports and analyze data to offer insights into the performance of order management and billing processes.
Job Requirements:
- Proficiency in Japanese and Mandarin languages
- 2-3 years' experience with billing/invoicing or subscription management with a good knowledge of CRM sales systems and/or Order to Cash/Billing system
- Validation of contracts in the Japan and China regions is necessary, making proficiency in Japanese and Mandarin languages a mandatory requirement.