Connecting...

Japanese Speaking Order Management

役職名: Japanese Speaking Order Management
雇用形態: 正社員
職種: BPO/GBS
求人番号: PR/156289
求人情報掲載日: 2023/11/16 11:57
Job Responsibilities:
  • Oversee the entire order management cycle, covering tasks such as order entry, monitoring, fulfillment, and billing.
  • Collaborate with internal departments, including sales, finance, and customer service, to guarantee the prompt and precise processing of orders.
  • Address customer inquiries pertaining to order status, billing, and payments.
  • Conduct regular reconciliations of sales orders, invoices, and payments on a daily, weekly, and monthly basis.
  • Coordinate closely with the sales team to ensure accurate application of pricing, discounts, and promotions to customer orders.
  • Update and maintain customer information in systems.
  • Support the billing process by generating invoices, resolving billing issues, and ensuring accurate revenue recognition.
  • Work in tandem with global teams to ensure uniformity in order management processes and procedures.
  • Continuously enhance order management and billing processes, identifying and implementing improvements.
  • Generate reports and analyze data to offer insights into the performance of order management and billing processes.
Job Requirements:
  • Proficiency in Japanese and Mandarin languages
  • 2-3 years' experience with billing/invoicing or subscription management with a good knowledge of CRM sales systems and/or Order to Cash/Billing system 
  • Validation of contracts in the Japan and China regions is necessary, making proficiency in Japanese and Mandarin languages a mandatory requirement.