Job Responsibilities:
- Resolve technical issues including hardware and software
- Respond to service, product, technical and customer-relations questions on subjects such as features, specifications, and repairs
- Evaluate unique or complex installations or configurations and recommends solution
- Proactively assist internal and external businesses and end users to avoid or reduce problem
- Understand and utilize ITIL
- Articulate clearly in writing and verbally when reporting cases
Job Requirements:
- At least Associate Degree holder
- Fluent in Japanese, at least N2
- Fresh graduates are welcome to apply
- Excellent analytical and problem-solving skills
- Software and hardware knowledge, experience in troubleshooting is a plus
Benefits:
- 13th month salary
- Work in MNC environment that inspire growth
- Company invests in employee’s personal growth and skillset training
- On the job training
- Various internal opportunity and great for long-term career path
- Health and wellness program