Job Description
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To Provide support to end users in Korea Market via phone calls, e-mails, live chat.
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Knowledge in technical skills in hardware, MS Operating Systems, Network, Remote Connectivity, and process knowledge to ensure quality in all the Global Service Desk business, infrastructure support and documentations.
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Monitor queues for ticket misroutes, unresolved, or those requiring deep investigations
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Assist team with other duties required to maintain the call center operates smoothly
Requirements
- Degree holder in any field are welcomed.
- IT Major will be an added advantage.
- FRESH GRADUATES can also be considered.
- Good command in both English & Korean languages.
- Korea & Malaysia nationality applicants are both welcomed.