JOB RESPONSIBILITIES
- Take and receive all calls in a professional and courteous manner as well as providing advice and support
- Log all calls, using the designated call handling and ticketing system and entering detailed and accurate information
- Provide incident, problem and complaint management for the in-scope services domain
- Provide technical assistance, advice and guidance to customers on the use of all PCs
- Carry out appropriate level of technical investigation prior to escalating to the next level
- Keep up to date with changes in the IT systems of the customer and industry
JOB REQUIREMENTS
- Possess a Degree in any field
- Welcome Korean Speaking Malaysian.
- Good written and verbal communication skills - Korean language and business fluent English
- Willing to work on shift rotational hours including weekends/public holidays