A fast-growing multinational company in the Retail Fashion industry is seeking an Operations Manager to oversee their newly set up operations in Malaysia.
Job Description
Oversee overall corporate and store operations, including developing and managing budget plans with full P&L accountability.
Streamline day‑to‑day store operations to improve efficiency, customer service quality, and product display standards.
Lead and manage cross-functional teams by setting goals, providing direction, and ensuring alignment with business objectives and store concepts.
Monitor KPIs and sales results, analyze sales/budget reports, manage cost and expense budgets, and report operational performance regularly to management.
Develop and enforce operational procedures and policies while ensuring compliance with all regulatory requirements.
Support new business and store openings, including preparing necessary equipment, operational requirements, and pre‑opening readiness.
Plan and execute localized store operations by understanding the market environment, corporate culture, and the brand’s product identity and history.
Communicate effectively with store teams to maintain high operational standards and ensure smooth store performance.
Manage staff scheduling, conduct on‑the‑job and product training, and lead the store team to achieve sales targets.
Maintain proper inventory levels and oversee stock replenishment.
Plan and execute improvement initiatives aligned with corporate direction.
Job Requirements
More than 5 years of managerial experience in the fashion-related industry.
Strong leadership skills with the ability to communicate fairly and influence effectively.
Experience in startup or new business setup is an added advantage.
Extensive knowledge of retail malls and a strong network with landlords and developers.
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