Our client is one of the leading brands in upmarket ceramic and porcelain tiles. Currently, they are looking for experienced Retail Sales Executives for their PJ and Kota Damansara showrooms. Suitable training and guidance on the sales approach and methodology with be provided.
Design Concept Selling
- Ability to connect the design concept to customer's needs.
- Walk through the design process and give examples of benchmarking, immersion, concepting and ideation.
- Presenting visually through a showroom displays or 3D drawings to create greater impact.
- Showcasing past projects and their results to get buy-in and gain credibility.
Sales Target Management
- Use Sales Funnel methodology to track customer journey, sales processes, and drive sales result.
- Identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.
- Closely follow up on prospective customers and leads to create sales opportunities and increase conversion rate.
- Drive service quality and customer satisfaction for continuous improvement.
- Achieves sales target and net income target, analyzing variance and initiating corrective actions.
- Develop relationships and identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.
- Communicate scheduled sales reports in accordance with organizational standards.
- Suggest new operational strategies to improve store's performance and productivity.
- Perform regular sales analysis & reviews to evaluate promotion and sales strategy effectiveness and to identify business opportunities.
Deliver Store Service & Excellence
- Provide personalized in-store customer experience to meet needs and provide satisfaction.
- Improve merchandising presentation and visual displays.
- Deliver operations and service excellence over multiple customer touch points.
- Recommendation of areas of improvement to continuously improve productivity.
- Responsible for sales order processing.
- Conduct data-driven functional analysis with CRM system applications, etc.
Job Requirements:
- Degree or Diploma in any relevant fields of study.
- Minimum 2 years of experience in Sales & Marketing.
- Experience with using CRM analytical digital applications.
- Able to communicate effectively with English and Bahasa Malaysia.
- Possess interest in interior designing and design concepts.
- Sales driven and independent in a fast-paced environment.
- Great interpersonal, relationship building and communication skills to all level of customers.
- This role will be involved in Indoor sales activity at our retail showroom.