Our client is one of the leading brands in upmarket ceramic and porcelain tiles. They specialize in providing high-quality tiles from various ISO 19001 accredited plants located in Malaysia, China, Italy & Spain. We are looking for a Retail Store Manager to be based in Petaling Jaya, Malaysia.
Sales Management
- Plan and implement the overall store strategy.
- Communicate scheduled sales reports in accordance with organizational standards.
- Drive service quality and customer satisfaction for continuous improvement.
- Achieves sales target and net income target, analyzing variance and initiating corrective actions.
- Develop relationships and identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.
- Communicate scheduled sales reports in accordance with organizational standards.
- Suggest new operational strategies to improve store's performance and productivity.
- Perform regular sales analysis & reviews to evaluate promotion and sales strategy effectiveness and to identify business opportunities.
Deliver Store Service & Operational Excellence
- Manage resources to ensure smooth running of store operations and in-store service performance.
- Develop store security policies and procedures.
- Improve merchandising presentation and visual displays.
- Recommendation of areas of improvement to continuously improve productivity.
- Conduct data-driven functional analysis with CRM applications, etc.
Manage People
- Provide direction and guidance to team.
- Develop overall team capabilities by way of regular coaching and feedback on performance.
- Define and allocate staff duties in accordance with store’s operational requirements.
- Recruit, train and manage new store employees.
- Train and evaluate store employees, providing periodic feedback to each staffs about their performance.
- Create a healthy and enjoyable store work environment.
- Train store employees on corporate policies, procedures and working culture.
Job Requirements:
- Degree or Diploma in any relevant field of study.
- Minimum 2 - 3 years of experience in managing a retail store.
- Experience in sales & marketing related to building materials industry will be an added advantage.
- Experience with using CRM analytical digital applications.
- Excellent abilities in customer service and relationship building.
- Good time-management skills and strong discipline and work ethics.
- Critical thinker with good problem-solving and analytical skills and abilities.
- Great interpersonal and communication skills to all level staff and customers.
- Ability to supervise and coach employees in areas of organizing, prioritizing, and scheduling work assignments.