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Retail Store Manager (Ceramic Tiles/Building Materials)

役職名: Retail Store Manager (Ceramic Tiles/Building Materials)
勤務地: Selangor
職種: 建築・建設
給与: MYR 84,000 - 96,000 (Annual)
求人番号: PR/156025
求人情報掲載日: 2023/10/05 13:51

Our client is one of the leading brands in upmarket ceramic and porcelain tiles. They specialize in providing high-quality tiles from various ISO 19001 accredited plants located in Malaysia, China, Italy & Spain. We are looking for a Retail Store Manager to be based in Petaling Jaya, Malaysia.

 

Sales Management

 
  • Plan and implement the overall store strategy.
  • Communicate scheduled sales reports in accordance with organizational standards.
  • Drive service quality and customer satisfaction for continuous improvement.
  • Achieves sales target and net income target, analyzing variance and initiating corrective actions.
  • Develop relationships and identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.
  • Communicate scheduled sales reports in accordance with organizational standards.
  • Suggest new operational strategies to improve store's performance and productivity.
  • Perform regular sales analysis & reviews to evaluate promotion and sales strategy effectiveness and to identify business opportunities.

 

Deliver Store Service & Operational Excellence

  • Manage resources to ensure smooth running of store operations and in-store service performance.
  • Develop store security policies and procedures.
  • Improve merchandising presentation and visual displays.
  • Recommendation of areas of improvement to continuously improve productivity.
  • Conduct data-driven functional analysis with CRM applications, etc.

 

Manage People

  • Provide direction and guidance to team.
  • Develop overall team capabilities by way of regular coaching and feedback on performance.
  • Define and allocate staff duties in accordance with store’s operational requirements.
  • Recruit, train and manage new store employees.
  • Train and evaluate store employees, providing periodic feedback to each staffs about their performance.
  • Create a healthy and enjoyable store work environment.
  • Train store employees on corporate policies, procedures and working culture.

 

Job Requirements:

  • Degree or Diploma in any relevant field of study.
  • Minimum 2 - 3 years of experience in managing a retail store. 
  • Experience in sales & marketing related to building materials industry will be an added advantage.
  • Experience with using CRM analytical digital applications.
  • Excellent abilities in customer service and relationship building. 
  • Good time-management skills and strong discipline and work ethics.
  • Critical thinker with good problem-solving and analytical skills and abilities.
  • Great interpersonal and communication skills to all level staff and customers.
  • Ability to supervise and coach employees in areas of organizing, prioritizing, and scheduling work assignments.