General Responsibilities
- Processing sales and service orders, service contracts, and field reports in a timely manner and in accordance with regulatory and internal guidelines.
- Review all orders regularly and initiate necessary follow-up.
- Maintain up-to-date order documentation/filing.
- Co-ordinate shipments, shortage of parts/back orders, and installations with internal departments and customers.
- Support Sales and Service colleagues in their projects and daily work.
- Work with Finance and Accounting regarding proper handling of Customer Accounts.
- Perform an on-going follow-up with customers on open/due invoices.
- Co-ordinate and administrate tender projects and documents.
- Plan, organize, and co-ordinate workshops, road shows, user meetings, and regional trainings, including budget process as well as an onsite co-ordination and support.
- Work with Sales and Support on monitoring and up-dating Salesforce.com, co-ordinate and produce sales-driven customer mailings, lead follow up etc.
- Office Management and administrative support.
- Any other duties assigned to you.
- Min. 2 years of Sales Operations Assistant’s experiences.
- Broad knowledge and experience in administrative work.
- Able to communicate and coordinate with team members across a dynamic, multi-cultural environment.
- Able to work independently with limited supervision and multi-task.
- Excellent time-management and follow-up skills required.
- Fluent in English (spoken and written), and ability to communicate in Malay language is mandatory.
- Knowledge of SAP / SFDC is a plus.