Service Delivery Manager
Our client is a world-class leader in providing innovative solutions and services in data center construction and engineering. Their mission is to deliver high-performance, scalable, and secure infrastructure for businesses across the globe.
Part of a global network with over 100 offices worldwide.
A trusted partner in delivering data center solutions across key markets.
JOB RESPONSIBILITIES:
Client Relationship Management: Serve as the main point of contact for overseeing the client services relationship.
Service Improvement & Reporting: Create, track, and share Service Delivery Reports, manage meetings, and handle escalations.
Service Activation & Compliance: Carry out client-facing service activation tasks and ensure compliance with SLAs.
Incident & Change Management: Oversee major incidents, suggest process modifications, and manage changes.
Customer Satisfaction: Track customer satisfaction and devise strategies for service enhancement.
JOB REQUIREMENTS:
At least one year of experience in a medium- to large-sized ICT firm, preferably in customer care or service delivery.
A degree in engineering (Bachelor’s, Master’s, Professional, Vocational, or similar).
Capacity to build trusting bonds with both external clients and internal stakeholders.
Excellent ability to oversee the coordinated provision of services.
Proficient in both written and spoken communication.
Thank you!
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