Vietnamese Speaker Partner Account Manager (FX/Crypto)

JOB OBJECTIVE
To improve the performance and partner experience across entire partner lifetime journey from acquisition, onboarding, retention to nurturing.

JOB RESPONSIBILITIES

• Responsible for developing a solid and trusting relationship with IB and affiliate partners in the Vietnam market
• Responsible for acquiring quality partner in the market and onboarding that partner smoothly to our partner management system
• Responsible for complying partner tier policy whilst maintaining the partner acquisition performance
• Single point of contact for all partner business
• Handle complaints from partners in accordance with established internal policies and deliver compliance approved responses to partner when requested.
• Responsible for professional, sound, healthy communication, and relationship with partner
• Responsible for improving partner business in terms of trading volume, net fee revenue and active number of customers under partner in the market
• Responsible for proper partner business planning in quarterly basis and execute agreed strategy to grow market
• Work closely with trade marketing, IB product manager and local conversion/retention team to drive partner business growth

• Minimum education of Advance Diploma/Bachelor’s Degree
• Minimum 2 years of experience working in forex/crypto industry with good product knowledge
• Experienced in sourcing and managing relationship with IB and partners
• Well-versed with Vietnamese market and market planning