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ASSISTANCE COORDINATOR

Job title: ASSISTANCE COORDINATOR
Contract type: Permanent
Location: Federal Territories - Kuala Lumpur
Specialisation:
Industry: Insurance
Salary: 3500.00 - 5000.00
Start date: 11 Jun 2021
Job Reference: 46166
Contact details: Shereena Lim
Contact email: shereena.lim@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: about 13 hours ago

Job Responsibilities:

  • Required to perform shift work including weekends, holidays and night shifts due to business requirements.
  • Assistance – As the first point of contact to our customers,
  • Eequire excellent communication and coordination skills to analyze, plan, communicate, execute and monitor the assistance required by our customers
  • Attend to incoming and outgoing communications promptly and courteously (telephone, e-mails, messaging etc.)
  • Proper use of the case management system to record down case activities and plan new tasks
  • Provide quality assistance solutions to customers
  • Able to work rotating shifts in a team environment, ensure prompt case handling with proper handover to the next person in shift

Job Requirements:

  • Ability to multi-tasks and prioritize workload
  • Analytical and questioning mindset
  • Pragmatic approach to problem solving
  • Work well under pressure with good time management skills
  • Discernment and the ability to assess a situation objectively
  • Attention to detail with excellent numeracy and literacy
  • Bachelor’s degree in any field
  • Relevant insurance experience or qualification is preferred
  • Experience in customer service, assistance, insurance, or medical industry
  • Excellent written and spoken English & Vietnamese.