Job Responsibilities
Required to perform shift work including weekends, holidays and night shifts due to business requirements.
Assistance – As the first point of contact to our customers,
Eequire excellent communication and coordination skills to analyze, plan, communicate, execute and monitor the assistance required by our customers
Attend to incoming and outgoing communications promptly and courteously (telephone, e-mails, messaging etc.)
Proper use of the case management system to record down case activities and plan new tasks
Provide quality assistance solutions to customers
Able to work rotating shifts in a team environment, ensure prompt case handling with proper handover to the next person in shift
Job Requirements
Ability to multi-tasks and prioritize workload
Analytical and questioning mindset
Pragmatic approach to problem solving
Work well under pressure with good time management skills
Discernment and the ability to assess a situation objectively
Attention to detail with excellent numeracy and literacy
Bachelor’s degree in any field
Relevant insurance experience or qualification is preferred
Experience in customer service, assistance, insurance, or medical industry
Excellent written and spoken English & Vietnamese.