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VIETNAMESE SPEAKING ASSISTANCE COORDINATOR [AM2412-12]

Job title: VIETNAMESE SPEAKING ASSISTANCE COORDINATOR [AM2412-12]
Contract type: Permanent
Specialisation:
Industry: Insurance
Salary: 3500.00 - 5000.00
Start date: 11-06-2021
Reference: en-49160
Job Reference: 46166
Contact details: Amirah Azhar
Contact email: amirah.azhar@jac-recruitment.com
Job published: July 02, 2021 10:20

Job Responsibilities

  • Required to perform shift work including weekends, holidays and night shifts due to business requirements.

  • Assistance – As the first point of contact to our customers,

  • Eequire excellent communication and coordination skills to analyze, plan, communicate, execute and monitor the assistance required by our customers

  • Attend to incoming and outgoing communications promptly and courteously (telephone, e-mails, messaging etc.)

  • Proper use of the case management system to record down case activities and plan new tasks

  • Provide quality assistance solutions to customers

  • Able to work rotating shifts in a team environment, ensure prompt case handling with proper handover to the next person in shift

Job Requirements

  • Ability to multi-tasks and prioritize workload

  • Analytical and questioning mindset

  • Pragmatic approach to problem solving

  • Work well under pressure with good time management skills

  • Discernment and the ability to assess a situation objectively

  • Attention to detail with excellent numeracy and literacy

  • Bachelor’s degree in any field

  • Relevant insurance experience or qualification is preferred

  • Experience in customer service, assistance, insurance, or medical industry

  • Excellent written and spoken English & Vietnamese.