Contract type: Permanent
Location: Malaysia
Salary: MYR 5,000 - MYR 5,500
Start date: 25 May 2021
Job Reference: 44156
Contact details: Stella Teng
Contact email:
Contact-phone: +60 3 2202 1000
Job published: 2 months ago


Facilities Management

  • Ensuring smooth day-to-day functioning of shopping mall, facilitating good environment for retailers’
    business activity and pleasant shopping environment for shoppers
  • Conduct tenant orientation meetings, which covering ground rules and policy, communication
    systems, emergency procedures, security procedures, and other relevant procedures
  • Manage tenants shop operational compliance i.e. shop appearance, merchandize, trading hours,
    waste removal, signage, etc. through regular audits and surprise visits. Rectify any non-compliance
    through official warning or lease contractual penalties as required
  • Establishes liaison with local Government bodies and all important Municipal Emergency Services i.e.
    PDRM, Bomba, Paramedic Services, and etc

Mall Service

  • Maintain good communication and business relations with tenants, handling tenants’ complaints and
    queries professionally and act in the best interest of Company
  • Maintain close relationships with Mall Operation teams as well as consultants to ensure that all
    tenants requests, issues, or cases are attended appropriately and in a timely manner

Building Maintenance

  • To implement and develop flexible system focusing on monitoring of consultants / contractors /
    vendors’ service contract as well as delivery of task
  • Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant Department Heads and follow up on quality and execution
  • Maintain and monitor procedures and records relating to the factory outlet shopping mall’s structure,
    mechanical and electrical maintenance
  • Monitor the ‘Planned Preventative Maintenance’ schedule

Safety & Health

  • Ensure all Health, Safety and Environmental statutory obligations and industry best practice procedures
    and systems are adhered to
  • Assist Senior Manager in the emergency planning and business continuity plan, reviewing and updating
    as necessary to ensure optimum effectiveness
  • Ensure that all accident and incident reporting, including insurance and statutory forms and procedures
    are correctly completed and adhered to
  • Ensure that all visitors, contractors and occupiers adhere to site health, safety and environmental
    procedures and are compliant with appropriate regulations

Carpark Management, Housekeeping and Landscape Architecture

  • To manage and ensure the efficient delivery of building operation management including facility
    management, maintenance, security, safety, car parking management, housekeeping, pest control,
    waste management, landscaping, engineering services and etc
  • To participate inspection on tenant’s fit-out and ensure the fit-out works comply to the Mall’s
  • To manage the operations of the Mall’s car parking system
  • To maintain and improve the cleaning services and standard of hygiene set by the Management.Coordinate with landscape architect in the selection and purchasing of plants, fertilizers and disease
  • Coordinate with landscape architect in the selection and purchasing of plants, fertilizers and disease
  • To coordinate on plant arrangements and decorations according to festive seasons or Mall events
  • To coordinate and liaise with DBKL officers during monthly health inspection in the Mall


  • Candidate must possess at least Diploma, Post Graduate Diploma or Bachelor's Degree in Business
    Studies / Administration, Project Management, Commerce or equivalent
  • At least 3 years’ experience in Mall operations and management position.
  • Proven track record handling Mall operations and facilities management, preferably in a reputed
    large shopping mall or real estate company