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Customer Service Executive

Job title: Customer Service Executive
Location: Johor
Salary: MYR 42,000 - 48,000 (Annual)
Reference: PR/157582
Contact details: Faez Kamal
Contact email: faez.kamal@jac-recruitment.com
Job published: July 05, 2024 11:15
Work Arrangement: Onsite

Our client is Japan MNC company in Logistics Industry.

Location: Seri Alam, Johor

 

 

Job Descriptions: - 

• Assist the Manager or Assistant Manager to achieve the organizations objectives short term and long terms goals. 

• Assisting sales department on implementing a cohesive sales strategy that drives business revenues. 

• Execute daily Customers’ Service Operation effectively and efficiency to enhance customer satisfaction and customer retention. 

• Ensure job creation, billing, payment request to accounts. 

• To select the vendors, based on service and rate. 

• Execute and handling import export activity and documentation including coordinating the customer bookings with shipping liner, negotiating freight charges, coordinate with consignee for delivery, trucking, transportation and storage. 

• Ensure the shipping process and documentation are comply to the Customs regulation and other current legislation and regulations. 

• Ensure the customers’ service requests, quotation, enquiries and costing are attended promptly. 

• Report Customer feedback from potential and existing customer to the Management.

 

 

Key Responsibilities

• Prefer Diploma holder with 7 years’ experience in logistics or 

• Bachelor Degree with 5 years’ experience in logistics. 

• Ability to develop close relationships with customers, government officers, suppliers and stakeholders. 

• Good communication skills, both written and verbal.

 

Benefits:

5 days of work

Basic + Bonus

 

Interested applicants are welcome to send in resume directly to faez.kamal@jac-recruitment.com or contact 07-2781122

 

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