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Customer Service Executive (HK market) - Open for fresh graduates

Job title: Customer Service Executive (HK market) - Open for fresh graduates
Contract type: Permanent
Location:
Specialisation: Business Process Outsourcing & Global Business Service
Reference: PR/155629
Job published: July 28, 2023 15:30
Job Responsibilities:
  • Handle inbound and outbound calls.
  • Respond promptly to inquiries via email and live chat.
  • Address and resolve customer complaints and assist with basic troubleshooting.
  • Escalate urgent issues.
  • Direct calls to the right department and follow standard procedures for documenting customer interactions.
  • Ensure excellent customer satisfaction based on client's guidelines.
 
Job Requirements:
  • Able to communicate well in Cantonese and able to read and type in traditional Mandarin due to require communicating with HK customers.
  • Able to work on 24/7 rotational shift.
  • Fresh graduates are encouraged to apply.
  • Able to join immediately are more preferred.
 
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