Company Background:
- Fintech company
- New start-up company in Malaysia
Job Description:
- Support clients via live chat and email.
- Answer any inbound questions/queries from clients.
- Provide support through known basic troubleshooting techniques.
- Manage and resolve customer complaints.
- Identify and escalate priority issues.
- Route calls to the appropriate resource, when necessary and document all information on customer interaction according to standard operating procedures.
- Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
- Meet and exceed client mandated KPI's (Key Performance Indicators).
Requirements:
- Fluency in English as required to interact with customers.
- Having 1-2 years of experience in Customer Service/Customer Support, especially support for global market.
- At least 1 year experience in Forex and CFD industry.
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