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CUSTOMER SUPPORT [EL2432-07]

Job title: CUSTOMER SUPPORT [EL2432-07]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Others
Salary: 3000.00 - 5000.00
Start date: 29 Jan 2021
Job Reference: 45305
Contact details: Evon Lai
Contact email: Evon.Lai@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: about 17 hours ago

JOB RESPONSIBILITIES

  • Effectively managing the company chats, E-mails and calls.
  • Identifying and assessing customer’s needs to achieve satisfaction.
  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal.
  • Offer support to the lead/client within the specified time frame.
  • Updating CRM and keeping records of all communications and action taken.
  • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks.
  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction.
  • Work independently and in teams.
  • Follow standard processes and procedures.

JOB REQUIREMENTS

  • Proven customer support experience.
  • Experience background from Financial or Wealth Management industry is a plus.
  • Excellent command of the English and Farsi languages, both verbal and written.
  • Proficiency in the use of Microsoft Office Word, Excel, Outlook.
  • Strong phone contact handling skills and active listening.
  • Ability to work under pressure and meet deadlines.
  • Excellent communication and presentation skills.
  • Flexible to work on a weekly rotating shifts (morning/ afternoon/ night in near future)