Role
The Enterprise Voice Engineer within the Digital Workplace Solutions team will contribute to the delivery of projects to upgrade existing solutions and the deployment of new technology and solutions to enhance the end user voice communication experience. The engineer will also be responsible for providing operational support leveraging internal and partner resources to not only maintain the business service levels, but also identify improvement opportunities to enhance the quality of service provided by the voice solutions.
JOB RESPONSIBILITIES
JOB REQUIREMENTS
Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
#LI-JACMY
#countrymalaysia
The Enterprise Voice Engineer within the Digital Workplace Solutions team will contribute to the delivery of projects to upgrade existing solutions and the deployment of new technology and solutions to enhance the end user voice communication experience. The engineer will also be responsible for providing operational support leveraging internal and partner resources to not only maintain the business service levels, but also identify improvement opportunities to enhance the quality of service provided by the voice solutions.
JOB RESPONSIBILITIES
- Responsible for the delivery of functional assessment and solution design as directed by the Communications and Messaging team lead to meet project requirements and designed for future growth and scalability.
- Accountable for raising project issues and risks to project management, contribute to defining actions for issue resolution, and risk mitigation.
- Responsible for day-to-day level 2 operational support for business services provided by the Communications and Messaging team.
- Responsible for the on-time delivery of change requests (corrections and enhancements) as assigned by team lead.
- Deliver training to Regional IT services team personnel (level 1 support) and local IT site support teams as needed to improve service delivery
- Enforce global solution designs and policies (e.g. group policies) across the enterprise.
- Support the continuous improvement of the overall service through process improvement initiatives such as knowledge base article creation, and process automation.
JOB REQUIREMENTS
- Demonstrated experience with managing voice policies and configuration on Lync and Skype for Business 2015 or Skype for Business Online.
- Experience preferred working with Microsoft 365 Phone System, Calling plans and Direct routing.
- Experience working with Audiocodes, Ribbon (Sonus), Oracle preferred.
- Experience with operational monitoring of voice call quality and evaluating root cause (network, platform provider)
- Experience with cloud platforms (Microsoft Azure, Office 365) with focus on Azure Active Directory, Microsoft Teams.
- Well experienced in working in a matrixed organization across borders, cultures, and time-zones.
Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
#LI-JACMY
#countrymalaysia