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Funding Speacialist

Job title: Funding Speacialist
Location: Kuala Lumpur
Specialisation: Banking & Financial Services / Insurance
Salary: MYR 48,000 - 60,000 (Annual)
Reference: PR/156126
Job published: October 19, 2023 13:02
Key Responsibilities:
  • Validating and executing transactions from CRM (deposits, withdrawals, transfers) via different payment channels.
  • Validating and executing manual transactions when required.
  • Reporting large transaction requests to Compliance and Dealing.
  • Liaise with other departments to escalate and resolve any Funding issues.
  • Monitor Deposits and implement fraud prevention procedures and resolve chargeback disputes.
  • Following transaction inquiries/requests via the company’s communication channels.
  • Following up pending cases (funding related) that may reach the Backoffice.
  • Investigating and resolving any discrepancies in payments by communicating with banks and processors.
  • Assisting PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigation on their side.
  • Applying Daily and Monthly Reconciliation processes.
  • Reconciliation of automated and manual transfers.
  • Following up with Funding email flow.
  • Following up with any task requested by the Head of Funding.
  • Cooperating and assisting other Departments on understanding client funding issues.
  • Any other duties reasonably required for the role.
 
Experience and Qualifications:
  • Educational level at least at Diploma and above
  • 1 year industry experience in a similar role.
  • Person Specification:
  • Excellent verbal and written communication skills in English.
  • Proficient in speaking Mandarin and English
  • Ability to priorities, work under pressure and within tight deadlines.
  • Ability to work to a high degree of accuracy.
  • Ability to evaluate issues from a regulatory perspective with a practical, business- orientated, common-sense approach to complex problem solving
  • A flexible approach to working shift patterns