Key Responsibilities:
- Validating and executing transactions from CRM (deposits, withdrawals, transfers) via different payment channels.
- Validating and executing manual transactions when required.
- Reporting large transaction requests to Compliance and Dealing.
- Liaise with other departments to escalate and resolve any Funding issues.
- Monitor Deposits and implement fraud prevention procedures and resolve chargeback disputes.
- Following transaction inquiries/requests via the company’s communication channels.
- Following up pending cases (funding related) that may reach the Backoffice.
- Investigating and resolving any discrepancies in payments by communicating with banks and processors.
- Assisting PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigation on their side.
- Applying Daily and Monthly Reconciliation processes.
- Reconciliation of automated and manual transfers.
- Following up with Funding email flow.
- Following up with any task requested by the Head of Funding.
- Cooperating and assisting other Departments on understanding client funding issues.
- Any other duties reasonably required for the role.
Experience and Qualifications:
- Educational level at least at Diploma and above
- 1 year industry experience in a similar role.
- Person Specification:
- Excellent verbal and written communication skills in English.
- Proficient in speaking Mandarin and English
- Ability to priorities, work under pressure and within tight deadlines.
- Ability to work to a high degree of accuracy.
- Ability to evaluate issues from a regulatory perspective with a practical, business- orientated, common-sense approach to complex problem solving
- A flexible approach to working shift patterns