IT Infrastructure Technical Support

 

• Have experience with full administrator access rights in managing Active Directory (Azure/On-prem) and M365 (E3 & E5 License)
• Support existing backend infrastructure including Active Directory domain & M365 portal as administrator
• Provide remote IT support to Local ITs being their mentor and subject matter expert, Correspond to Local IT’s technical request and troubleshooting of:
  • M365 products (Word/ Excel/ PowerPoint/ Outlook/ SharePoint/ Teams/ Exchange)
  • Microsoft Intune
  • Zscaler ZIA and ZPA
  • Office Wi-Fi (AP/WLC)
  • AIP, WIP and SaaS
• Provide Technical advisory to all IT Infrastructure enquiries from Local Its
• Provide end-user IT support to selected countries
• Prepare and analyze statistics on server, network utilization and availability (Monitoring).
• Maintain the necessary security controls over desktops, server, storage, network and software
• Have experience in ITSM and familiar with its’ best practices and recommendations
• Maintain the server, network on installations, inventories, and other related duties.
• Requirement analysis and preparation of infrastructure design document.
• Conduct product evaluations of upgraded or of new hardware and software, identifying strengths, weaknesses, and potential benefits to the company.
• Perform studies and benchmark new hardware/software and peripheral devices
• Have experience working in outsourcing environment
• Have experience with implementing new technology in service integration and project management
• Open to Malaysian Only
• Windows 10/11
• Active Directory Management (Azure/On-prem)
• M365 E3/E5 (Outlook/SharePoint/Teams/Exchange)
• Microsoft Intune (device/Apps/policy)
• Microsoft Defender (Antivirus/ Endpoint)
• Basic Networking Knowledge (General troubleshooting
• Azure Information Protection (AIP)
• Windows Information Protection (WIP)
• FreshService Ticket Tool
• Zscaler - ZIA/ZPA
• PowerShell
• Microsoft Configuration Manager (MCM/MECM/SCCM)