IT Operational Engineer (Integration)

• To responsible to assist customer integration, coordinate with relevant department, delivering customer integration requirements, and ensure customer integrate efficiently.
• To communicate with customers to understand and setup customers integration requirements
• To guide customers and provide integration support via online communication channels
• To coordinate with relevant departments to support customer integration related issues
• Proactively follow up with customer integration status in the most effective manner
• Provide weekly update and report customer integration statuses
• Ensure customer integration requirement is delivered within specific time-frame and deadline
• Assist in other project coordination, incident and problem management when necessary

• Bachelor’s Degree in Computer Science or equivalent
• English and Chinese (Mandarin) both written and oral is a must
• Minimum 1 to 3 years' experience in API Support Engineer, IT Managed Services related roles
• Good communication and interpersonal skills
• Understanding of web technology including but not limited to JSON, REST, HTML5, JS
• Possess experience in programming technologies such as .NET, PHP, Java is a plus
• Knowledge and experience in the internet gaming industry is a plus
• Able to multitask, with good self-discipline and responsibility, good time management, and ability to work independently
• Preferably local or Expat residing in Malaysia