Are you a tech-savvy problem solver with a passion for helping others? Looking for a Technical Support Specialist who can provide top-notch technical assistance to end-users. If you're up for the challenge, here's what you'll be doing:
- Provide effective technical support to end-users, addressing hardware, software, printer, and connectivity issues promptly.
- Assist in the installation and maintenance of various software applications, ensuring compatibility with existing systems.
- Manage IT hardware inventory, including computers, laptops, printers, and peripherals, performing routine checks and maintenance to keep them running smoothly.
- Tackle WiFi connectivity problems and collaborate with network administrators to resolve routing issues.
- Maintain meticulous records of IT assets, software licenses, and configurations, and keep troubleshooting guidelines up to date.
Requirements:
- Diploma or degree in IT or a related field.
- Bring at least 3 years of proven tech support experience.
- Possess strong problem-solving and communication skills.
- Have a solid understanding of network troubleshooting.
- Understand IT security principles.
- Able to work both independently and as part of a collaborative team.
Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
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