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IT SUPPORT [DW1511-02]

Job title: IT SUPPORT [DW1511-02]
Contract type: Permanent
Location: North - Penang
Specialisation:
Industry: Information Technology
Salary: 3000.00 - 4500.00
Start date: 19 Mar 2021
Job Reference: 45691
Contact details: Daniel Wong
Contact email: daniel.wong@jac-recruitment.com
Contact-phone: +60 4 296 0610
Job published: 11 days ago

JOB RESPONSIBILITIES

  • Join the customer service team in issues related to software products.
  • Serve as the contact person when there are issues from customers.
  • Interact with software developers and related parties to assist customers.
  • Resolve incidents and issues in minimum time.
  • Building good relationships with customers.
  • Able to identify potential improvements for software support.
  • Maintain call records for all internal and external customers interactions.

JOB REQUIREMENTS

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Proficiency in SQL Configuration.
  • Business-to-business customer facing experience and strong customer orientation.
  • Good communication skills.
  • Capable in developing and maintaining good customer & business relationships.