JOB RESPONSIBILITIES
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Provision of an excellent support experience to users via phone, chat, and email
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Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
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Always be on the lookout for ways to improve the way we do things
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Advocate for users and pass ideas and best practices on to the rest of the team
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Update the internal knowledge base when you discover something new
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Establish effective working relationships with team members and users
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Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and and ISO18295-1 Quality Management System of The Company.
JOB REQUIREMENTS
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Candidate must possess at least a Diploma and/or Bachelor's Degree
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Ability to write and speak clearly and concisely with fluency in English and Japanese
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Previous support experience
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Minimum 1 year experience in related field.
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Enjoy working in a fast paced and changing work environment
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Tech savvy and comfortable working with technology
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Strong team spirit with a passion and drive to help users and to deliver the best customer experience
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Willing to work in 24/7 shift rotation