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JAPANESE SPEAKING ACCOUNT SPECIALIST [NZ4225-02]

Job title: JAPANESE SPEAKING ACCOUNT SPECIALIST [NZ4225-02]
Contract type: Permanent
Location: Federal Territories - Kuala Lumpur
Specialisation:
Industry: Call Centres & Customer Service
Salary: RM6,000 - RM9,000
Start date: 11 Feb 2021
Job Reference: 45514
Contact details: Niza Zainal Abidin
Contact email: niza.zainal@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: 15 days ago

JOB RESPONSIBILITIES

  • Provide an excellent support experience to account users via phone, chat, and email.
  • Investigate and research account issues, identify and escalate bugs so they can be resolved in a timely manner.
  • Always be on the lookout for ways to improve how we do things.
  • Update the internal knowledge base when you discover something new.
  • Establish effective working relationships with team members and account users.
  • Any other adhoc duties and responsibilities that may be assigned to you by the management from time to time.

JOB REQUIREMENTS

  • Possess at least a Diploma and/or Bachelor's Degree in any field.
  • Full proficiency in both English and Japanese.
  • Ability to work with systems you may not have come across before.
  • Previous support experience and excellent problem-solving abilities.