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Japanese Speaking Helpdesk Analyst

Job title: Japanese Speaking Helpdesk Analyst
Location: Kuala Lumpur
Specialisation: Accounting & Finance
Salary: MYR 84,000 - 96,000 (Annual)
Reference: PR/148184
Job published: November 15, 2022 11:01
JOB DESCRRIPTION
  • To assist employees with financial application issues over the phone, chats and emails in a timely manner so that they can perform their job and be productive for the firm
  • Use the right tools & knowledge, provide quality of service, and stay current on support changes
  • Follow established process, procedures and member firm polices while maintaining compliance
  • Stay current on new deployments and system updates
  • Report potential call drivers to leadership
  • Maximize availability to support inbound contacts
  • Appropriate handling of contact through following knowledge to transfer/escalate to the correct groups
  • Follow guidelines for handling Personally Identifiable Information (PII), confidential and sensitive information
 
JOB REQUIREMENTS
  • You will be fluent in Japanese (Read, Write, Speak), and you may also speak English
  • Any Bachelor’s degree required
  • Excellent interpersonal and communication skills, business acumen, the ability to adapt to change and experience in contact center tools.
  • Excellent people handling skills with expert knowledge of the contact center operations
  • Excellent organization skills with the ability to multitask.
  • Understand the contact center industry, client relationship, understand market trends and have a strategic mindset to grow the business and solve problems.