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Japanese Speaking Service Desk Analyst (Immediate Hiring)

Job title: Japanese Speaking Service Desk Analyst (Immediate Hiring)
Contract type: Permanent
Location: Kuala Lumpur
Specialisation: Business Process Outsourcing & Global Business Service
Reference: PR/155753
Job published: August 18, 2023 14:31
Opportunity working with forward-thinking company dedicated to delivering top-notch technical support to their valued users. As a Remote Support Specialist, you will play a crucial role in ensuring our users' computer systems run smoothly.
 
 
Your Role:
  • Extend your expertise remotely by assisting both local and overseas users via calls, emails, or chat.
  • Skillfully address Level 1 service desk technical inquiries, meeting outlined service objectives.
  • Maintain thorough documentation of customer interactions to facilitate future reference and actions.
  • Demonstrate clear communication and guide users through troubleshooting steps to identify and resolve technical issues.
 
 
What You'll Bring:
  • Fluent in Japanese and English in speaking, writing and reading. 
  • Technical knowledge/expertise to support technical related queries and troubleshooting
  • Good support knowledge of Windows Operating systems, general standard knowledge on off the shelves software like Microsoft Office and etc.
  • Open to work 5 days per week with rotational shift changes monthly basis

What We Offer:
  • collaborative environment where innovation is encouraged.
  • competitive compensation
  • opportunities for skill growth
 
 
 
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