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JAPANESE SPEAKING IT TECHNICAL SUPPORT [ YL3512-16]

Job title: JAPANESE SPEAKING IT TECHNICAL SUPPORT [ YL3512-16]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Call Centres & Customer Service
Salary: Language Allowance
Start date: 25 Mar 2021
Job Reference: 45719
Contact details: Yuki.Lim
Contact email: Yuki.Lim@jac-recruitment.com
Contact-phone: +60 4 296 0610
Job published: 3 months ago

JOB RESPONSIBILITIES

  • Provide first level and desktop support for APAC region.
  • Ability to provide on-site and remote support.
  • Maintain and support key infrastructure systems including on-site hardware, conference room technology, Office 365, Exchange, and other applicable systems, services, and applications.
  • Respond promptly and effectively, prioritize requests for technical support via ServiceNow.
  • Resolve IT cases on a timely manner adhering to SLA agreed upon.
  • Familiar with incident management and change process.
  • Collaborate and work closely with stake holders and to focus on IT improvements and solutions.

JOB REQUIREMENTS

  • Obtain Bachelor's Degree in IT related field with 1 - 3 years’ experience in a similar role
  • Fresh graduates are encouraged to apply.
  • Knowledge of Microsoft Windows 10 and MacOS environments.
  • Mobile device support experience; both iOS and Android.
  • Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication).