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JAPANESE SPEAKING PRODUCT SUPPORT REPRESENTATIVE [JF3512-16]

Job title: JAPANESE SPEAKING PRODUCT SUPPORT REPRESENTATIVE [JF3512-16]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Consultancy
Salary: 3500.00 - 5000.00
Start date: 18 Jun 2021
Job Reference: 46191
Contact details: Jake Foo
Contact email: jake.foo@jac-recruitment.com
Contact-phone: +60 4 296 0610
Job published: about 2 months ago

JOB RESPONSIBILITIES

  • Provides technical support present and potential customers
  • Answering customer questions
  • Respond promptly and effectively, prioritize requests for technical support.
  • Resolve IT cases on a timely manner
  • Familiar with incident management and change process
  • Collaborate and work closely with stake holders and to focus on IT improvements and solutions

JOB REQUIREMENTS

  • Bachelor's degree or higher in Law, Life Sciences, Computer Sciences or equivalent experience
  • Min 2-3 years of experience in providing product support directly with external clients
  • Excellent oral, written technical and interpersonal communication skills in Japanese, with experience in customer interaction roles
  • Excellent customer service skills with good analytical and problem-solving skills
  • Ability to interact effectively with other technical and non-technical resources
  • Knowledge on Service Level Agreements (SLAs) & KPI Metrics
  • Previous experience in a telephonic, helpdesk, or personal customer contact position is preferred