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JAPANESE SPEAKING SERVICE DESK [NZ2511]

Job title: JAPANESE SPEAKING SERVICE DESK [NZ2511]
Location: Central - Selangor
Specialisation:
Industry: Automotive
Salary: Negotiable
Start date: 09 Feb 2021
Job Reference: 45501
Contact details: Niza Zainal Abidin
Contact email: niza.zainal@jac-recruitment.com
Job published: 20 days ago

JOB RESPONSIBILITIES

  • Take and receive all calls in a professional and courteous manner as well as providing advice and support.
  • Log all calls, using the designated call handling and ticketing system and entering detailed and accurate information.
  • Provide incident, problem and complaint management for the in-scope services domain.
  • Provide technical assistance, advice and guidance to customers on the use of all PCs.
  • Carry out appropriate level of technical investigation prior to escalating to the next level.
  • Keep up to date with changes in the IT systems of the customer and industry.

JOB REQUIREMENTS

  • Possess a Degree in any field.
  • We also welcome JLPT N3, N2 & N1.
  • Good written and verbal communication skills - Japanese language and business fluent English.
  • Willing to work on shift rotational hours including weekends/public holidays.
  • Able to work in Cyberjaya.