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Japanese Speaking Technical Support (Pharma)

Job title: Japanese Speaking Technical Support (Pharma)
Contract type: Permanent
Location: Selangor
Specialisation: Healthcare & Life Sciences
Reference: PR/155581
Job published: July 25, 2023 09:51
Opportunity working with a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare sector
 
Main responsibilities
 
  • Respond to Japanese customer telephone, chat, and email inquiries by providing diagnostic and other assistance on the basic questions and high call volume queue platforms supported and serviced
  • Coordinate and Plan Dispatch Schedules with Japanese customers
  • Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
  • Provide follow-up service by calling customers who have recently had service interactions
  • Maintain accurate records and documentation on service tickets
  • Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements
  • Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
  • Follow up on shipped parts that require a parts return (RMA)
 
Requirements
  • Minimum 2 years of service experience in the troubleshooting and repair of electronic system
  • Good written and spoken Japanese & English Language
  • Good working knowledge of electronics and electro-mechanical devices
  • Proficient PC skills (Microsoft Office package) – and/or LIS or Lab Management Software (LMS) a plus.
  • Experience with medical devices and equipment, experience with company equipment a plus. 
  • Effective communication and customer service skills
 
Benefits/Perks
  • Permanent role
  • Opportunity being in the pioneer team 
  • Fixed working hours 8am-5pm or 9am-6pm, no shift rotation, night shift nor weekend shift.
 
 
Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified.  Thank you for your understanding.
 
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