JOB RESPONSIBILITIES
- Manage customer inquiries and complaints through various appropriate communication channels (e.g., telephone, chatbot, email, etc.) in a professional manner
- Ensure customer inquiries, issues and complaints are promptly resolved according to the company's processes and procedures
- Resolve customer requests and problems by making appropriate booking changes based on the company's processes and procedures, as well as terms and conditions
- Identify and escalate difficult and complex issues to the relevant departments for prompt resolution
- Input, update, and maintain information related to customer interaction, transactions, comments, and complaints in the company's system accurately and timely
- Liaise with external vendors and service operators to fulfill booking changes
- Maintain company procedures and processes updated
- Share customer feedback with relevant departments for further improvements
JOB REQUIREMENTS
- Strong verbal and written communication skills in English and Korean (Native and/or TOPIK 5, 6)
- Preferably Degree qualification and above
- Fresh graduates are also encouraged to apply
- Experience in customer service is preferred
- Problem-solving mindset to proactively find solutions for customer needs
- Good team player to work collaboratively in a team environment
- Attention to detail in completing tasks accurately and thoroughly
- Need to work onsite (8am-5pm / 5 days per week / Work on rotation on weekends)