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Korean Speaking Customer Care Team Lead

Job title: Korean Speaking Customer Care Team Lead
Contract type: Permanent
Location: Shah Alam
Specialisation: Business Process Outsourcing & Global Business Service
Reference: PR/155220
Job published: May 25, 2023 17:15
JOB RESPONSIBILITIES
  • Manage customer inquiries and complaints through various appropriate communication channels (e.g., telephone, chatbot, email, etc.) in a professional manner 
  • Ensure customer inquiries, issues and complaints are promptly resolved according to the company's processes and procedures 
  • Resolve customer requests and problems by making appropriate booking changes based on the company's processes and procedures, as well as terms and conditions
  • Identify and escalate difficult and complex issues to the relevant departments for prompt resolution
  • Input, update, and maintain information related to customer interaction, transactions, comments, and complaints in the company's system accurately and timely 
  • Liaise with external vendors and service operators to fulfill booking changes
  • Maintain company procedures and processes updated 
  • Share customer feedback with relevant departments for further improvements
JOB REQUIREMENTS
  • Strong verbal and written communication skills in English and Korean (Native and/or TOPIK 5, 6)
  • Preferably Degree qualification and above
  • Fresh graduates are also encouraged to apply
  • Experience in customer service is preferred 
  • Problem-solving mindset to proactively find solutions for customer needs
  • Good team player to work collaboratively in a team environment
  • Attention to detail in completing tasks accurately and thoroughly
  • Need to work onsite (8am-5pm / 5 days per week / Work on rotation on weekends)