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Korean Speaking Helpdesk Analyst

Job title: Korean Speaking Helpdesk Analyst
Location: Kuala Lumpur
Specialisation: Accounting & Finance
Salary: MYR 60,000 - 84,000 (Annual)
Reference: PR/147974
Job published: September 12, 2022 05:35
JOB RESPONSIBILITIES
  • Fluent in Korean, both written and verbal
  • Ready to learn about the systems and processes, including knowledge management.
  • Diligent in keeping up to date with the latest changes, system updates and deployments.
  • Able to bring to life our quality guidelines in your conversations with customers.
  • Compliant with the processes, procedures and polices we train you on
  • Keen to improve the service by reporting on call driver themes to leadership.
  • Disciplined in hitting the agreed KPIs – FCR, Schedule Adherence, Quality, CSAT
  • Ready to make a positive contribution to process improvements & knowledge assets.
  • Available to support inbound calls as a priority.
  • Able to assess when an escalation is required for resolution.
  • Diligent with handling Personally Identifiable Information (PII), always following process.
 
JOB REQUIREMENTS
  • Fresh Graduate, or you could have 1 to 3 years’ experience.
  • Fluent in Korean (Read, Write, Speak), and you may also speak English.
  • Excellent interpersonal and communication skills
  • Willingness to learn, and a professional attitude.
  • Love helping people and solving problems.
  • Self-motivated team player who is results orientated
  • Ability to manage your time and handle competing priorities.
  • Have experience working in the Contact Centre Industry is preferred.