JOB RESPONSIBILITIES
- Fluent in Korean, both written and verbal
- Ready to learn about the systems and processes, including knowledge management.
- Diligent in keeping up to date with the latest changes, system updates and deployments.
- Able to bring to life our quality guidelines in your conversations with customers.
- Compliant with the processes, procedures and polices we train you on
- Keen to improve the service by reporting on call driver themes to leadership.
- Disciplined in hitting the agreed KPIs – FCR, Schedule Adherence, Quality, CSAT
- Ready to make a positive contribution to process improvements & knowledge assets.
- Available to support inbound calls as a priority.
- Able to assess when an escalation is required for resolution.
- Diligent with handling Personally Identifiable Information (PII), always following process.
JOB REQUIREMENTS
- Fresh Graduate, or you could have 1 to 3 years’ experience.
- Fluent in Korean (Read, Write, Speak), and you may also speak English.
- Excellent interpersonal and communication skills
- Willingness to learn, and a professional attitude.
- Love helping people and solving problems.
- Self-motivated team player who is results orientated
- Ability to manage your time and handle competing priorities.
- Have experience working in the Contact Centre Industry is preferred.