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KOREAN SPEAKING HRS SERVICE DESK [CL2432-14]

Job title: KOREAN SPEAKING HRS SERVICE DESK [CL2432-14]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Others
Salary: DEPEND ON EXPERIENCE
Start date: 29 Jan 2021
Job Reference: 45075
Contact details: Cecilia Lim
Contact email: Cecilia.Lim@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: about 1 month ago

JOB RESPONSIBILITIES

  • Help and educate HR Shared Service Centre customers to navigate through Tier 0 (self-help) materials & functionality where assistance is required.
  • Resolve enquiries leveraging on knowledgebase documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA).
  • Provides regular status updates to customer and maintain customer contact until request is resolved and actively follow up on outstanding items and obtain feedback on resolution from the customers.
  • Assume ownership for cases and update the resolution accurately and on a timely basis in the case management system.

JOB REQUIREMENTS

  • 2-3 years experience in data management and reporting in a shared service centre environment, preferably in a HR services environment.
  • Excellent verbal and written communication skills.
  • Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve.
  • Strong communication skills in Korean and English, both written and spoken, are essential. Additional languages a plus