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KOREAN SPEAKING HRS SERVICE DESK [CL2432-14]

Job Title: KOREAN SPEAKING HRS SERVICE DESK [CL2432-14]
Contract Type: Permanent
Location: Malaysia
Industry:
Salary: DEPEND ON EXPERIENCE
Start Date: 29 Jan 2021
Reference: en-45076
Contact Name: Cecilia Lim
Contact Email: Cecilia.Lim@jac-recruitment.com
Job Published: January 29, 2021 11:25

Job Description

JOB RESPONSIBILITIES

  • Help and educate HR Shared Service Centre customers to navigate through Tier 0 (self-help) materials & functionality where assistance is required.
  • Resolve enquiries leveraging on knowledgebase documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA).
  • Provides regular status updates to customer and maintain customer contact until request is resolved and actively follow up on outstanding items and obtain feedback on resolution from the customers.
  • Assume ownership for cases and update the resolution accurately and on a timely basis in the case management system.

JOB REQUIREMENTS

  • 2-3 years experience in data management and reporting in a shared service centre environment, preferably in a HR services environment.
  • Excellent verbal and written communication skills.
  • Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve.
  • Strong communication skills in Korean and English, both written and spoken, are essential. Additional languages a plus