COMPANY OVERVIEW
A newly startup IT outsourcing company located in Kuala Lumpur is looking for a talent with customer service experience in managing clients from China and Taiwan market for online gaming industry via live chat and email, maintain good customer satisfaction and experience and ensure that all calls are handled professionally.
JOB RESPONSIBILITIES
A newly startup IT outsourcing company located in Kuala Lumpur is looking for a talent with customer service experience in managing clients from China and Taiwan market for online gaming industry via live chat and email, maintain good customer satisfaction and experience and ensure that all calls are handled professionally.
JOB RESPONSIBILITIES
- Provide excellent and timely customer service.
- Understand and meet customers' needs effectively.
- Handle customer inquiries and feedback with care.
- Ensure prompt fulfillment of customer requirements.
- Maintain accurate system data and records.
- Assist in testing and troubleshooting.
- Offer product-related information and support bidding processes.
- Identify opportunities to improve processes and enhance customer experience.
- Resolve IT issues and address customer complaints.
- Meet service performance targets and comply with guidelines.
- Support team members during staff shortages in customer service
JOB REQUIREMENTS
- Minimum Diploma in any field.
- Previous experience in customer service or technical support, preferably in IT industry.
- Fluency in Mandarin and English preferred as required to interact with Taiwan and China customers.
- Availability to work on weekends and public holidays.
- Fresh graduates are encouraged to apply.
Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.