Working hours: Monday to Friday, 9.30am-6.30pm
Job Responsibilities:
- Provide personalized customer care to both existing and new customers of our products.
- Be the main point of contact for all customer queries thorough various channels like website support, social channels, live chat, calls and emails.
- Solve customer escalations, customer enquiries and use internal systems to arrive at the best-in-class customer resolution times.
- You will be responsible for giving timely and accurate feedback to the internal teams to improve our products and overall customer satisfaction.
- Cross-sell and upsell company products and services to the existing pool of customers.
Requirements:
- Minimally 1 to 2 years of relevant customer service experience.
- Customer service-oriented nature who enjoys daily interaction with other individuals.
- Strong and effective communicator, with fluency in written and spoken English.
- It will be advantageous for this application to be fluent in written and spoken Mandarin to liaise with Mandarin speaking customers, or Bahasa Indonesia to liaise with Indonesian speaking customers.
- Advantageous to possess sales experience, however, not required.
- Good understanding of customer needs and an ability to propose solutions to address these needs.
- Excellent time management & interpersonal skills
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