To advise and guide customers on general environment condition, site preparation and ensure that customers’ requirements are adhered to.
Continue to evaluate new products and to update manager / sales team in the competitive information or potential market for such products.
From time to time, with manager’s approval, attend seminars for products and technology update.
Identify causes of equipment (particularly Cisco) breakdown utilizing test equipment and diagnostic aids and take remedial action.
Undertake installation of new equipment and enhancement of existing equipment.
To ensure all test equipment, diagnostic programs and relevant technical information are operational and up to date.
Identify through the use of diagnostics tools, areas of known error problems and advise seniors of unfamiliar problems receive prompt attention.
Maintain regular contact with customer operations staff and ensure that problem areas are identified and agreed, and action plans produced and implemented to avoid adverse customer reactions.
Maintain contact with customers’ operations staff and ensure actual or potential problem areas are identified to his/her manager.
To provide and guide customers via teleservice for any urgent service request.
Assist Project Manager in project plans, design, and implementation solutions.
Act as project lead for small scale projects.
Assist with incident report and maintaining project documentation/configuration.
To observe and abide by company ISO9001 quality procedures and processes in delivery, services, and support to customers.
At times, to conduct operational briefing for customer and internal team.
Degree in Computer Science/Engineering or related fields with 5-8 years related working experience.
Must possess CCNP Security or higher certification.
Strong knowledge in multi-vendor networking & security product in administration and configuration including TCP/IP, Routing protocols.
Must be experienced in managing network devices, eg. Routers, Switches, Wireless, Security
(Firewall, IPS & etc).
Strong knowledge in WAN, LAN (Campus & Data Centre), Wireless design, implementation and Management.
Understand and proficient with knowledge of network related technology will be preferred if already has implementation experiences eg: DHCP, DNS, IPAM (DDI), Server Load balancer/Global server Load balancer, Proxy / IAM, IP Telephony, WAN Optimization, SD-WAN, SDN & etc.
Able to work with minimum supervision, team player, matured, self-motivated, with good interpersonal and communication skills.
Strong problem solving, negotiation and analytical skills.
Experience is Cisco security products such as ISE, DUO, Umbrella, and FirePower is an adde advantage.