Contract type: Permanent
Industry: Information Technology
Salary: 7000.00 - 10000.00
Start date: 09-06-2021
Reference: en-48723
Job Reference: 45729
Contact details: Daniel DSNg
Contact email:
Job published: June 17, 2021 12:57


  • To advise and guide customers on general environment condition, site preparation and ensure that customers’ requirements are adhered to.

  • Continue to evaluate new products and to update manager / sales team in the competitive information or potential market for such products.

  • From time to time, with manager’s approval, attend seminars for products and technology update.

  • Identify causes of equipment (particularly Cisco) breakdown utilizing test equipment and diagnostic aids and take remedial action.

  • Undertake installation of new equipment and enhancement of existing equipment.

  • To ensure all test equipment, diagnostic programs and relevant technical information are operational and up to date.

  • Identify through the use of diagnostics tools, areas of known error problems and advise seniors of unfamiliar problems receive prompt attention.

  • Maintain regular contact with customer operations staff and ensure that problem areas are identified and agreed, and action plans produced and implemented to avoid adverse customer reactions.

  • Maintain contact with customers’ operations staff and ensure actual or potential problem areas are identified to his/her manager.

  • To provide and guide customers via teleservice for any urgent service request.

  • Assist Project Manager in project plans, design, and implementation solutions.

  • Act as project lead for small scale projects.

  • Assist with incident report and maintaining project documentation/configuration.

  • To observe and abide by company ISO9001 quality procedures and processes in delivery, services, and support to customers.

  • At times, to conduct operational briefing for customer and internal team.


  • Degree in Computer Science/Engineering or related fields with 5-8 years related working experience.

  • Must possess CCNP Security or higher certification.

  • Strong knowledge in multi-vendor networking & security product in administration and configuration including TCP/IP, Routing protocols.

  • Must be experienced in managing network devices, eg. Routers, Switches, Wireless, Security

    (Firewall, IPS & etc).

  • Strong knowledge in WAN, LAN (Campus & Data Centre), Wireless design, implementation and Management.

  • Understand and proficient with knowledge of network related technology will be preferred if already has implementation experiences eg: DHCP, DNS, IPAM (DDI), Server Load balancer/Global server Load balancer, Proxy / IAM, IP Telephony, WAN Optimization, SD-WAN, SDN & etc.

  • Able to work with minimum supervision, team player, matured, self-motivated, with good interpersonal and communication skills.

  • Strong problem solving, negotiation and analytical skills.

  • Experience is Cisco security products such as ISE, DUO, Umbrella, and FirePower is an adde advantage.