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SR MANAGER, DIGITAL OPERATION

Job Title: SR MANAGER, DIGITAL OPERATION
Contract Type: Permanent
Location: Malaysia
Specialisation:
Industry: Information Technology
Job Reference: 43254
Contact Details: Paul Tiong
Contact Email: Paul.Tiong@jac-recruitment.com
Published: 12 days ago

JOB RESPONSIBILITIES

 

·         Lead Digital Operations Center (DOC)’s Incident Management, Problem Management, Knowledge Management and Monitoring response teams to provide 24/7 support and leadership for all critical incidents affecting client network and compute environments, focusing on technical capability across the technology stack.

·         Leverage tools, monitoring and automation capabilities extensively to ensure DOC maintains control, ownership and operational authority for compute and network environments.

·         Own the production environment, ensuring stability, by controlling incident, problem and change activities. Proactively monitor, preempt and drive resolution to quick service restoration. Ensure effective communication to all stakeholders.

 

JOB REQUIREMENT

 

·         Minimum 7-12 years’ experience leading and transforming 24/7 command center operation in support of very large IT infrastructure services.

·         Minimum 7-12years’ experience transforming large programs with demonstrated leadership ability to deliver.