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TECHNICAL SUPPORT MANAGER (LEVEL 2)

Job Title: TECHNICAL SUPPORT MANAGER (LEVEL 2)
Contract Type: Permanent
Location: Malaysia
Specialisation:
Industry: Information Technology
Salary: 8000.00 - 11000.00
Job Reference: 43608
Contact Details: Paul Tiong
Contact Email: Paul.Tiong@jac-recruitment.com
Published: 2 months ago

JOB RESPONSIBILITIES

·         Recruit & train the technician team

·         Provide regular updates on the technical support system, ticketing,

·         incidents, cases and escalate issues to higher level when required in

·         coordination with the project director of the project

·         Providing technical support to teams within the organization, and to

·         external clients when required

·         Delivering regular and customized training to people within the

·         Business

·         Assisting the future team growth and organizing the client’s support

·         in Asia/Pacific area

 

JOB REQUIREMENT

·         Team player, willing to work in a small team and a multi-cultural

·         Environment

·         Extraordinary customer service and relationship management

·         Experience

·         Engineering background - IT / Computer science

o    Development knowledge for integration – IT

o    Datacenter architecture knowledge

o    Mobile application (Android / IOS)

·         Multiple-components & workflows ability

·         Openmind in technics (mechanical, electronic, IT)

o    Willing to learn & flexible

·         International exposure

·         10 years of experience

·         Traveling frequently abroad

·         Proficiency in English

·         Proficiency in Cantonese