· Recruit & train the technician team
· Provide regular updates on the technical support system, ticketing,
· incidents, cases and escalate issues to higher level when required in
· coordination with the project director of the project
· Providing technical support to teams within the organization, and to
· external clients when required
· Delivering regular and customized training to people within the
· Business
· Assisting the future team growth and organizing the client’s support
· in Asia/Pacific area
JOB REQUIREMENT
· Team player, willing to work in a small team and a multi-cultural
· Environment
· Extraordinary customer service and relationship management
· Experience
· Engineering background - IT / Computer science
o Development knowledge for integration – IT
o Datacenter architecture knowledge
o Mobile application (Android / IOS)
· Multiple-components & workflows ability
· Openmind in technics (mechanical, electronic, IT)
o Willing to learn & flexible
· International exposure
· 10 years of experience
· Traveling frequently abroad
· Proficiency in English
· Proficiency in Cantonese