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Customer Relations Manager/ Customer Service Manager

役職名: Customer Relations Manager/ Customer Service Manager
勤務地: Kuala Lumpur
職種: 物流・サプライチェーン
給与: MYR 96,000 - 120,000 (Annual)
求人番号: PR/159130
求人情報掲載日: 2025/06/04 13:58
勤務形態: オフィス勤務

A leading manufacturer and distributor of standard components for Press Die, Plastic Mold, and Factory Automation products is looking for a Customer Relations Manager to join their team.

 

JOB RESPONSIBILITIES 

  • To oversee and Ensure Smooth Operation of the CR Team (Includes CS & POC).

  • Troubleshoot and resolve operational issues escalated by CR team members.

  • Implement preventive measures to avoid future issues.

  • Manage staff productivity and enhance service quality.

  • Regularly review workflows and propose improvements for smooth operations.

  • Ensure proper recording and data accuracy for KPI reporting.

  • Collate and prepare CR activity reports for submission to Head Office.

  • Manage the customer database to ensure compliance with company policy.

  • Deploy manpower to handle overflow tasks across sections.

  • Provide training and guidance to team members and new hires.

  • Manage CS projects and Kaizen activities.

  • Oversee improvement projects such as Order Automation, RPA, and Chat Bot implementation.

 

Hands-On Daily Operations:

  • Monitor order processing to ensure timely handling within cut-off times.

  • Cover operational duties when the team is short-handed.

  • Liaise with Sales and Accounts Teams regarding AR matters and account suspensions.

  • Assist with product inquiries, customer feedback, and complaints.

  • Coordinate with the Business Development Team and suppliers on customer orders, product claims, and return cargos.

  • Work with the Sales and Shipping Teams on customer orders and delivery status.

  • Conduct weekly meetings.

  • Verify Credit/Debit Notes.

 

JOB REQUIREMENTS 

  • Minimum Diploma holder

  • At least 6-8 years Customer Service experience (preferably in a trading company) and at least 4 years at managerial level

  • Service-oriented and good customer service skills

  • Able to handle stress in a high volume and fast-paced environment

  • Possess initiative, analytical and able to multi-task

  • Proficient in MS Office

  • Immediate availability will be an added advantage

  • Mandarin language skills preferred.

 

BENEFITS

  • Annual Leave

  • Performance Bonus

  • Medical & Dental

  • Daily Transport Allowance (Only applicable for Public Transport) 

 

**Please note that ONLY selected candidates will be notified, thank you*
 

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