JOB DESCRIPTION:
REQUIREMENTS:
- Support clients via live chat and email.
- Answer any inbound questions/queries from clients.
- Provide support through known basic troubleshooting techniques.
- Manage and resolve customer complaints.
- Identify and escalate priority issues.
- Route calls to the appropriate resource, when necessary and document all information on customer interaction according to standard operating procedures.
- Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
- Meet and exceed client mandated KPI's (Key Performance Indicators).
REQUIREMENTS:
- Fluency in Vietnamese and English preferred as required to interact with customers.
- Spouse visa is preferred/Can proceed EP but no relocation package.
- Having 1-2 years of experience in Customer Service/Customer Support (Forex and CFD industry is preferred but not compulsory)
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