Customer Support (Vietnamese Speaking)

JOB DESCRIPTION:

• Support clients via live chat and email.
• Answer any inbound questions/queries from clients.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to the appropriate resource, when necessary and document all information on customer interaction according to standard operating procedures.
• Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
• Meet and exceed client mandated KPI's (Key Performance Indicators).

REQUIREMENTS: 
 

• Fluency in Vietnamese and English preferred as required to interact with customers.
• Spouse visa is preferred/Can proceed EP but no relocation package.
• Having 1-2 years of experience in Customer Service/Customer Support (Forex and CFD industry is preferred but not compulsory)