Connecting...

Customer Support (Vietnamese Speaking)

Job title: Customer Support (Vietnamese Speaking)
Location: Limassol
Specialisation: Banking & Financial Services / Insurance
Salary: MYR 66,000 - 72,000 (Annual)
Reference: PR/155960
Job published: September 27, 2023 13:45
JOB DESCRIPTION:
  • Support clients via live chat and email.
  • Answer any inbound questions/queries from clients.
  • Provide support through known basic troubleshooting techniques.
  • Manage and resolve customer complaints.
  • Identify and escalate priority issues.
  • Route calls to the appropriate resource, when necessary and document all information on customer interaction according to standard operating procedures.
  • Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
  • Meet and exceed client mandated KPI's (Key Performance Indicators).

REQUIREMENTS: 
 
  • Fluency in Vietnamese and English preferred as required to interact with customers.
  • Spouse visa is preferred/Can proceed EP but no relocation package.
  • Having 1-2 years of experience in Customer Service/Customer Support (Forex and CFD industry is preferred but not compulsory) 
 
#LI-JACMY
#statekl