JOB RESPONSIBILITIES
- Act as Level 2 support in resolving complex incidents and to provide guidance to Level 1
- Liaise with global IT counterparts to ensure alignment and awareness of changes
- Participate in solutioning, blueprinting, creating functional specs, configuring, testing, implementing and providing go live support
- Work with cross-functional project teams to include relevant module requirements in broader projects
- Review tickets by frequency and categorization to identify patterns for potential improvements
- Interface with business partners to understand issues or challenges on hand to derive timely solutions
- Work with process owners and SMEs to review/improve current processes
- Document ERP relevant module processes and transactions in support of processes defined by functional unit process owners
- Perform medium to complex functional configuration tasks for ERP relevant modules to develop prototype solutions to business requirements and to implement fixes, changes, and enhancements
- Provide guidance in test cases creation and execution of test cases
- Maintain effective and cooperative working relationships with process owners, functional and technical team members, and users
- Document processes, specifications, working instructions and solutions to drive the creation of support knowledge base system
- Performs related duties as assigned
JOB REQUIREMENTS
- Bachelor’s degree in Computer Science/Information Technology or equivalent
- Minimum 3 years of work experience with ERP systems (preferably Oracle)
- Minimum 1 or more ERP full lifecycle implementation
- Create functional design documentation, software specifications, testing/training scenarios and evaluate business processes for improvement opportunities
- Ability to review existing systems and tools, and recommend improvement opportunities
- Good understanding of ERP (Oracle) solutions in the relevant module(s) with integration to external systems such as Rapid Response, WMS Cloud, OTM Cloud, etc.
- Working experience in the manufacturing or semiconductor industries and the ability to leverage the experience to influence the right decision and implementation based on industry standard best practices
- Hands on capability in solutioning, blueprinting, creating functional specs, configuring, testing and implementation
- Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with other people
- Ability to interact with other IT partners and business users to identify improvement opportunities and resolve incidents
- Good verbal and written communication skills with a strong focus on customer facing interaction, customer service, and presentation
- Intermediate to advance proficiency in writing queries in ERP, SQL, Crystal or equivalent
- Intermediate to advance proficiency in MS Office – VISIO, Excel (pivot table, charting, macros)