Job Description
1. Warehousing Operations
- Manage all aspects of inbound and outbound warehouse activities, including receiving, storage, order fulfillment, and dispatch.
- Ensure efficient utilization of warehouse space and maintain accurate inventory records.
- Monitor and report on key performance indicators (KPIs) such as order accuracy, inventory turnover, and warehouse productivity.
- Uphold compliance with safety, health, and hygiene standards.
2. Freight Forwarding
- Coordinate international and domestic shipments across air, sea, and land freight.
- Collaborate with customs brokers, carriers, and shipping lines to ensure timely clearance and delivery.
- Verify the accuracy of shipping documentation, including Bills of Lading, commercial invoices, and packing lists.
Optimize freight costs through strategic carrier selection and route planning.
3. Team Leadership
- Lead, train, and motivate warehouse and logistics personnel to meet operational goals.
- Conduct regular performance evaluations and support staff development initiatives.
- Ensure adequate staffing levels to meet business demands.
4. Customer Service & Relationship Management
- Partner with sales and customer service teams to fulfill client expectations.
- Address and resolve operational issues and customer complaints promptly and professionally.
Foster strong relationships with key clients and service providers.
5. Process Improvement & Compliance
- Review and enhance standard operating procedures (SOPs) to improve efficiency.
- Apply lean methodologies to reduce waste and streamline operations.
Ensure adherence to industry regulations, including customs laws, ISO standards, and internal policies.
6. Reporting & Budgeting
- Prepare and present regular operational reports to senior management.
- Monitor departmental budgets and implement cost-saving measures.
Job Requirements
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- 5–7 years of experience in warehousing and freight forwarding operations.
- In-depth knowledge of international shipping procedures, Incoterms, customs regulations, and warehouse systems.
- Proficiency in warehouse and transport management systems (WMS, TMS).
- Strong leadership, communication, and problem-solving abilities.
- Capable of working under pressure and managing multiple priorities effectively.
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