JOB RESPONSIBILITIES
Assist customers with sales inquiries, providing timely and appropriate solutions or alternatives.
Assist in prepare quotations, process purchase orders, and handle customer claims related to shipment delays, defective items, or pricing errors.
Address product or service issues by clarifying customer complaints, identifying the cause, and offering optimal solutions. Ensure follow-up for complete resolution.
Correct part number errors, request lead time changes from suppliers, and coordinate with Sales, Shipping, and Account Teams on order statuses and accounts receivable matters.
Prepare Requests for Quotations (RFQs) and generate Purchase Orders (POs) for suppliers. Monitor inventory allocation and check lead-time status.
Communicate delays and delivery changes both internally and externally. Expedite deliveries from suppliers and update systems as needed.
Troubleshoot and resolve operational issues while implementing preventive measures to ensure smooth daily operations.
Participate in Customer Service projects and provide training and guidance to team members and new hires.
Cover operational duties during staff shortages due to unforeseen circumstances.
Ensure data accuracy for KPI reporting and review workflows for improvements.
JOB REQUIREMENTS
Diploma or higher level of education
Minimum 3 years of relevant working experience, with the ability to handle multiple tasks and provide effective solutions to customer and operational issues
Proficient in MS Office and Outlook
Comfortable working in a high-volume and fast-paced environment.
Ability to multitask, prioritize effectively, and manage an average of 50 quotations/sales orders per day (with 20-line items per order)
Willingness to work on rotational Saturday (half day) and occasional public holiday
BENEFITS
Attractive employee benefits
Allowances provided
Training provided
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