JOB DESCRIPTIONS
- Troubleshoot and resolve technical issues on semiconductor equipment and systems including computer systems, complex software, or networked and/or wireless systems
- Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications and repair works on equipment
- Serve as company liaison with customer on administrative and technical matters for assigned projects
- Coordinate logistics arrangements and with customer on equipment related matters
- Respond to customers’ complaints, provides time to solutions to resolve customers’ Issues
- Monitor the performance of the product, provide regular update report and feedback on customer’s service requests
- Report common complaints of customers to management in order to address the situation for future reference
- Identify opportunities for improvements and changes
- Facilitate effective team interaction. Keep track of lessons learned and share with team members
- Deliver engaging, informative, well-organised presentations to external and internal customers
JOB REQUIREMENTS
- Degree in Electrical & Electronic Engineering or its equivalent
- Min 6-8 years of relevant experience with semiconductor equipment knowledge
- Strong communication and good interpersonal skills
- A meticulous, organized and resourceful team player
- A highly motivated individual who works independently
- Work in cleanroom environment
- Require to be on standby during after office hours/weekend/public holiday