A rapidly growing shared services organisation in the heart of Kuala Lumpur is looking for a career minded junior/senior systems engineers to be part of their team. You will be a key part of helping the business to expands its Japanese market functions in Malaysia.
Job Description
- Respond to Japanese customers telephone, chat, and email inquiries by providing diagnostic and other assistance on the basic questions.
- Coordinate and Plan Dispatch Schedules with Japanese customers
- Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
- Provide follow-up service by calling customers who have recently had service interactions.
- Maintain accurate records and documentation on service tickets.
- Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
- Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
- Follow up on shipped parts that require a parts return (RMA)
- Complete service documentation as required.
Job Requirements
- Good working knowledge of electronics and electro-mechanical devices
- Proficient PC skills (Microsoft Office package) and exposure and/or knowledge in LIS or Lab Management Software (LMS) an added advantage.
- Fluent in speaking, read & write in Japanese language is a must.
- Experience with medical devices and equipment is a plus.
- Working knowledge and practical experience of basic lab test equipment would be an added advantage.
- Working knowledge and experience of networking set up and troubleshooting.
- Fresh graduates are welcomed to apply.