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Japanese Speaking Systems Support Engineer (Junior)

Job title: Japanese Speaking Systems Support Engineer (Junior)
Location: Kuala Lumpur
Specialisation: Business Process Outsourcing & Global Business Service
Salary: MYR 53,400 - 59,900 (Annual)
Reference: PR/154763
Job published: March 15, 2023 14:36
A rapidly growing shared services organisation in the heart of Kuala Lumpur is looking for a career minded junior/senior systems engineers to be part of their team. You will be a key part of helping the business to expands its Japanese market functions in Malaysia.
 
Job Description
  • Respond to Japanese customers telephone, chat, and email inquiries by providing diagnostic and other assistance on the basic questions.
  • Coordinate and Plan Dispatch Schedules with Japanese customers
  • Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
  • Provide follow-up service by calling customers who have recently had service interactions.
  • Maintain accurate records and documentation on service tickets.
  • Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
  • Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
  • Follow up on shipped parts that require a parts return (RMA)
  • Complete service documentation as required.
 
Job Requirements
  • Good working knowledge of electronics and electro-mechanical devices
  • Proficient PC skills (Microsoft Office package) and exposure and/or knowledge in LIS or Lab Management Software (LMS) an added advantage.
  • Fluent in speaking, read & write in Japanese language is a must.
  • Experience with medical devices and equipment is a plus. 
  • Working knowledge and practical experience of basic lab test equipment would be an added advantage.
  • Working knowledge and experience of networking set up and troubleshooting.
  • Fresh graduates are welcomed to apply.