Handle delivery matter and coordinate with customers, prepare documents, arrange transporter etc.
Immediate response to customers’ enquiries or forward customers’ enquiries to senior CS personnel or their superior.
Handle purchasing matter – issue PO to suppliers, coordinate with forwarder to make sure the cargo arrive on time.
Update stock data from time to time to ensure the accuracy of data.
To be the window person between customers, superiors and sales person.
Check stock status before handing customers’ PO to CS Executive / Sales personnel.
Assist sales personnel to issue quotation, monitor customers payable and on-time collection if required.
Make entries of PO, SO Invoice, DO, GRN into the system.
Participate in physical stock check once in a month.
To be able to negotiate or discuss with forwarder or supplier to get the problem solved to meet customers’ expectations.
Diploma or Degree in Marketing/Business Administration or equivalent.
About 2-3 years relevant work experience in customer service cum shipping department.
Knowledge of ordering processing, shipments and incoterms.
Good organizational skills and willingness to accept responsibilities.
Ability to team work and ensure links with other internal services, very good interpersonal and communication skills.
Fresh graduates are welcome to apply.